Patient Care Coordinator
Reports To:
Program Manager
OVERVIEW:
McCook Clinic has an opening in Nursing for a Patient Care Coordinator position.
The Care Manager’s primary responsibility is to manage care for the patients of the primary care practice to promote effective education, self-management support, and timely health care delivery. This will include developing and monitoring care management processes and support primary clinical teams with these efforts. It will also include identifying the high acuity patient population and working to ensure care coordination for this patient population. The position may involve some patient triage.
The Care Manager behaves in a professional manner, and consistently demonstrates and promotes the values of McCook Clinic’s vision. The Care Manager will work with the Program Manager and Medical Staff of the practice to develop this
position to best serve the needs of the patient panel and the primary care teams. The Registered Nurse or Licensed Practical Nurse will demonstrate performance consistent with professional standards of practice, care, and the Nurse Practice Act.
RESPONSIBILITIES:
Care Management
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Work with all clinical teams as a resource on care management of all patients of the practice, this would include the following:
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Optimizes care coordination with hospital, emergency room, consulting physicians, community resources as necessary.
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Develops a workflow to ensure smooth transition of care for patients treated in a facility (inpatient or emergency room), by a specialty physician, or by another health care provider.
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Involving the patients in activities to improve their health (patient engagement).
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Educating the patient about self-management tasks they can undertake to gain greater control of their health status.
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Manages patient care in the health care continuum to achieve optimum outcomes in a safe and cost-effective manner.
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Provides leadership for the patient care teams.
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Actively manages assigned panel of chronic care patients (high acuity).
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Collaborates with physicians, providers, and practice staff in identifying appropriate patients for care management.
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Develops a relationship with patients as an integral member of team.
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Provides follow up contact with patients as indicated to ensure compliance with recommendations – medications, lab/X-Ray, specialists visits, primary care visits, dieticians, CDE, etc.
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Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls.
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Anticipates the needs of this patient population, seeing that necessary documentation and pre-visit planning is completed or requested before patient
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Promotes patient self-management and empowers patients/families to achieve
maximum levels of wellness and independence.
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Responsible for working with patient and patient’s care team to coordinate change readiness, needs assessment and develop an individualized treatment care plan.
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Collaborates with the patient, physician, and other care team members in assessing the patient’s progress toward individual health care goals.
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Assesses barriers when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments.
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Oversees the development, procurement, and adoption of patient self-management educational resources used by the primary clinical teams.
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Participates in regular team meetings and peer review activities. Participates in departmental and organizational committees as applicable.
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Promotes collaboration of teamwork; able to work with peers in a team situation.
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Develops a list of medical supply and community resources available to patients and maintains collegial relationships with the entities used most
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Works with IT staff member(s) or department to coordinate the following:
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EMR documentation to ensure use of searchable fields
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Efficient consult request communication
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Consistent documentation of patient self-management measures, mutually agreed upon care plan that is efficiently available to all and reporting of progress towards goals
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Performs any additional tasks requested by Practice Administrator, Program Manager, or Physicians.
SKILLS:
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Knowledge of medical practice and care of patients
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Knowledge of examinations, diagnostic and treatment procedures
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Knowledge of medical equipment and instruments
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Knowledge of common safety hazards
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Skills in developing and maintaining clinical quality assurance
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Ability to use good judgment and critical thinking skills; ability to identify and resolve problems
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Ability to interpret, adapt, and apply guidelines and protocols
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Ability to maintain medical records
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Ability to establish and maintain effective working relationships with patients, families, medical staff, and co-workers
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Ability to work independently, while collaborating with other team members
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Ability to self-motivate, prioritize, and be willing to invest in a change process to improve efficiencies
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Excellent written, verbal and listening communications skills
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Proficient computer skills – data entry, retrieval and report generation
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Ability to work with a diverse patient/family population
QUALIFICATIONS:
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State of Nebraska Registered Nursing License or Licensed Practical Nurse
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Preferred minimum of three years of experience as a licensed nurse, preferably five years of experience including home care clinical experience
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Experience in provision of primary care with this population is highly desirable
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Supports practice mission and goals
Medical Office Scheduler (LPN Preferred, but not Required)
Reports To:
HIM Director
OVERVIEW:
The Scheduler’s primary responsibility is coordinating patients’ appointment dates and times. Schedulers must be able to work in a fast-paced environment and effectively and efficiently schedule office visits, lab tests, radiology, and pre-op visits with the patient. Schedulers are responsible for learning how every provider likes their day-to-day workflow, when to schedule what appointment, for whom and how long it should take. Schedulers are also responsible for verifying that they have an order for every test and procedure that they schedule. They are one of the main communications with patients, through answering incoming phone calls. They have to triage the call and decipher whether the patient needs to speak with a nurse or if they can send a message to solve the patient’s needs. Often times they spend their days constantly juggling messages with nursing staff. Scheduling also manages the scheduling text app for patients. Scheduling prints out the lab charge tickets and manages the Bump List. This individual also works in conjunction with the receptionist, cashier, medical record clerk and the clinic operator to facilitate smooth operation of the front office. This individual often has the first contact with our customers and the interaction must be a positive one.
RESPONSIBILITIES:
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Efficiently and accurately schedules and coordinates appointments in accordance with physician and department scheduling protocols
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Accurately and consistently describes reason for appointment in scheduling comments
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Answers the phones in a timely manner using an appropriate greeting (ie. "McCook Clinic scheduling, how may I help you?")
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Triages calls to the appropriate department and staff
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Accurately indexes and distributes medical records, incoming faxes, documents, etc.
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Takes accurate, complete messages from callers to include callback information and a detailed description of the call as well as distributes messages to the correct individual
QUALIFICATIONS:
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High school diploma or equivalent (required)
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State of NE LPN License (preferred)
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One year previous medical appointment scheduling and health care background in support services is highly preferred
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Formal training working with clinic appointment scheduling programs, preferred
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Ability to meet the public in a positive manner and work well under stress
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Physical guidelines include the ability to work at a computer for up to eight hours
Nursing Staff (LPN or RN)
Reports to: Nursing Supervisor
We are looking for an LPN or RN to join our nursing staff in providing excellent health care to our patients in a Family Practice setting. This position is primarily responsible for completing tasks such as creating and maintaining accurate patient records to include recording vital signs, accurately reporting patient history and administering medications and vaccinations as well as many other duties and responsibilities.
REQUIREMENTS:
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Must have a valid Nebraska nursing license (LPN or RN)
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Basic computer skills
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Previous experience with Allscripts Professional EHR/PM (preferred)
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Professional, friendly attitude with a strong work ethic and ability to work effectively as part of a team
BENEFITS:
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Medical, dental, vision, life insurance available with HSA/FSA option
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401k plan
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Vacation/Sick Time
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Paid holidays
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Short/Long Term Disability available
Medical Laboratory Technician
Reports to: Laboratory Supervisor
We have an immediate opening for a Medical Laboratory Technician in our on-site laboratory at McCook Clinic. This person must be able to perform routine clinical laboratory tests in hematology, chemistry, immunochematology, microbiology, immunology and coagulation. The level of analysis performed may range from point of care testing to complex testing. This position requires the ability to work well with people, utilize good judgement and demonstrate excellent communication skills as it is necessary to communicate effectively with other members of the health care team and patients.
RESPONSIBILITIES AND REQUIREMENTS:
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Ability to make decisions concerning sample collection and handling
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Daily instrument maintenance and quality control
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Sample testing
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Collection and interpretation of data
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Maintenance of accurate records and reporting of data
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Knowledge of critical values
EDUCATION:
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Associate or bachelor's degree in Medical Lab Technology (required)
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ASCP certification (preferred)
BENEFITS:
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Medical, dental, vision, life insurance available with HSA/FSA option
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401k plan
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Vacation/Sick Time
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Paid holidays
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Short/Long Term Disability available
X-Ray and/or Ultrasound Tech
Reports to: Radiology Director
RESPONSIBILITIES:
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Performs clinical assessment and diagnostic X-Ray/Ultrasound exams
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Uses cognitive skills to identify, record and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images
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Uses independent judgment during the X-Ray/Ultrasound exam to accurately differentiate between normal and pathologic findings
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Analyzes X-Rays/Ultrasounds and communicates findings to the appropriate physician
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Assumes responsibility for the safety, mental and physical comfort of patients while they are in the tech's care
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Maintains equipment and work area as well as supplies and assists with daily operations of the department
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Establishes and maintains positive working relationships with co-workers, hospitals, outside facilities, etc.
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Performs other duties as assigned
REQUIREMENTS:
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Time management skills
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Rotation in minimal on-call schedule
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Attentive and receptive to patient needs
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Excellent verbal and written communication skills
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ARRT (Required)
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ARDMS (Required)
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1-2 Years of Experience (Preferred)
BENEFITS:
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Medical, dental, vision, life insurance available with HSA/FSA option
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401k plan
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Vacation/Sick Time
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Paid holidays
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Short/Long Term Disability available
Family Practice Physician
McCook Family Clinic, located in McCook, Nebraska, is seeking a skilled and compassionate Family Practice Physician to join our dedicated healthcare team. As a leading family practice clinic in the region, we are committed to providing comprehensive medical care to individuals and families of all ages.
Position: Family Practice Physician
Location: McCook, NE
RESPONSIBILITIES:
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Provide primary healthcare services to patients of all ages, including diagnosis, treatment, and management of acute and chronic conditions.
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Conduct thorough medical examinations, order and interpret diagnostic tests, and develop appropriate treatment plans.
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Collaborate with a team of healthcare professionals, including nurses, physician assistants, and support staff, to ensure coordinated and patient-centered care.
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Maintain accurate and up-to-date medical records, utilizing electronic health record (EHR) systems.
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Educate patients on preventive care measures, lifestyle modifications, and overall wellness to promote healthy living.
REQUIREMENTS:
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Medical degree (MD or DO) from an accredited institution.
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Board certification or eligibility in Family Medicine.
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Active medical license in the state of Nebraska or ability to obtain one.
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Strong clinical skills and knowledge of evidence-based medicine.
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Excellent communication and interpersonal skills.
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Ability to work effectively in a team-based environment.
PREFERRED QUALIFICATIONS:
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Prior experience practicing family medicine in a primary care setting.
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Familiarity with rural healthcare and understanding of the unique needs of rural communities.
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Proficiency in electronic health record systems.
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We offer a competitive compensation package, including a base salary commensurate with experience and comprehensive benefits. McCook, Nebraska, is a vibrant community known for its friendly atmosphere, affordable living, and beautiful natural surroundings. Our clinic provides a supportive and collaborative work environment that values work-life balance and professional growth.
To apply, please submit your resume, cover letter, and professional references to hr@mccookclinic.com with the subject line "Family Practice Physician Application – attn Matthew Huff." We will review applications on a rolling basis until the position is filled.
McCook Family Clinic is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.
Physician Assistant or Advanced Practice Registered Nurse
SUMMARY:
The Physician Assistant or Advanced Practice Registered Nurse is responsible for providing comprehensive health care in collaborative joint practice with a primary care physician to patients and/or family members; promotes wellness, prevention of health problems, maintenance of current health; assists with care of patients with chronic and acute illness.
QUALIFICATIONS:
Education as required by the Department of Health and Human Services-Regulation and Licensure Credentialing Division as represented by Physician Assistant or APRN licensure in the State of Nebraska; graduation from an approved program; ability to cope with stress in a positive manner; flexibility, independence, and empathy and good communication skills.
Physical guidelines include ability to stand/walk for up to eight hours/day, bend, stoop, twist, assist patients in turning, assist patients in arising from exam table, push wheelchair patients, and assist patients in arising from and returning to wheelchair.
NOTE:
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
DEPARTMENT STANDARDS
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Comply with all policies, procedures of the McCook Clinic, P. C.
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Comply with all state and federal regulations concerning the delivery and billing for health-related services.
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Perform department duties in a timely and efficient manner.
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Provide coordinated, continuous health care.
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Diagnose and treat acute and chronic medical problems.
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Order diagnostic lab and x-rays as indicated.
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Consult with physician when deemed necessary.
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Record accurately all pertinent information regarding patient history, physical, diagnosis and treatment.
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Request and evaluate diagnostic studies as indicated by patient status and practice protocol.
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Refer to specialist when deemed necessary in accordance with clinic policy.
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Provide health information to patients in accordance with clinic policy.
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Maintain current CPR and ACLS certification.
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Teach and support positive self-care activities including problem-solving and selection of treatment alternatives.
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Initiate recommended changes in the practice and delivery system.
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Participate in appropriate professional associations/clinic committees.
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Act as a resource to other health team members; plan, implement and evaluate related continuing education.
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Act as a resource to conduct and coordinate pertinent clinical research in collaboration with other disciplines.
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Order any and all diagnostic tests, therapeutic injections and immunizations as determined by symptoms or illness of patient.
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Provide coverage at outreach clinic sites as assigned.
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Provide day call coverage as assigned.
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Provide additional duties as assigned.
Compensation/Hours of Work
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Compensation will be determined by experience as well as many other factors and will be discussed during the interview process.
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Hours of work will include clinic hours as well as potential for Emergency Room shifts during the weekday, weekends, overnight, etc. This will all be detailed and discussed during the interview process
Master Social Worker
Reports To:
Practice Administrator
OVERVIEW:
McCook Clinic has an opening for a Master Social Worker. We are seeking an individual to partner with our primary care practice in order to provide information, resource identification and referral services to a diverse patient population. Duties may include psychosocial assessment and development of social work service plans, case management and monitoring of social work service plans, coordination with community resources among other functions that support the overall improvement, restoration or enhancement of patients’ capacities for personal and social functioning.
GENERAL RESPONSIBILITIES AND DUTIES:
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Documents communication with primary care clinic providers and outside support resources
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Collaborates with primary care team members to enhance the patient experience and facilitate positive health outcomes
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Keeps current on community resources that may be needed to fulfill clients’ needs and to provide linkage and advocacy and relays information, as needed.
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Establishes and maintains productive relationships with all primary care team members and outside resources associated with the primary care clinic to facilitate quality patient care.
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Contributes to the success of the organization by performing other duties as needed or assigned
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Maintains reliable attendance
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Demonstrates strong computer skills and/or a willingness to learn software programs associated with patient care and job duties
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Communicates effectively both verbally and in writing
QUALIFICATIONS:
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Master’s degree in social work (MSW) from an approved educational program (required)
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Current Nebraska license as a Certified Master Social Worker (required)
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Two or more years of social work experience in a healthcare or social services environment (preferred)
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Interest in furthering career goals with additional education toward licensure as a Mental Health Practitioner (preferred)
If you are interested in the position(s) listed, please complete the application and email it, along with your resume, to: